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The CA Analyst will be responsible for the support, installation, configuration, implementation and adaptation of CA Service Desk Manager, CMDB, Service Catalog and Support Bridge for our customer. The CA Service Desk Manager and related environment is the software that supports the Service Management service TechTeam provides to our clients.
To be considered for this position, candidates must have the following:
o Experience with user interface design.
o Understanding / experience with web services (a must for troubleshooting).
o Experience with building template workflows through GUI interface.
o Understanding of object oriented programming
o Support or Implementation experience of Service management software (ie Remedy, HP Open view, Peregrine etc.)
o A minimum of three years of IT experience working in dynamic environment
o Strong analytical and communication skills as well as the ability to work efficiently and effectively with co-workers
o Must be disciplined in approach to documentation and quality assurance
o Must be able to minimize downtime by rapidly diagnosing and resolving problems
o Must demonstrate strong sense of urgency regarding solving end-user issues
o Must have excellent customer service and presentation skills
o Maintain a high level of teamwork and communication
o Experience with implementing and understanding technical requirement documents
Nice to have skills:
• Java and Java Swing
• CA Service Desk Manager
• CA Service Catalog
Stefanini TechTeam is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini TechTeam’s main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ 1000 employees in EMEA serving a wide range of well known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini TechTeam has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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