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The CA Analyst will be responsible for the support, installation, configuration, implementation and adaptation of CA Service Desk Manager, CMDB, Service Catalog and Support Bridge for our customer. The CA Service Desk Manager and related environment is the software that supports the Service Management service TechTeam provides to our clients.
To be considered for this position, candidates must have the following:
- Experience with user interface design.
- Understanding / experience with web services (a must for troubleshooting).
- Experience with building template workflows through GUI interface.
- Understanding of object oriented programming
- Support or Implementation experience of Service management software (ie Remedy, HP Open view, Peregrine etc.)
- A minimum of three years of IT experience working in dynamic environment
- Strong analytical and communication skills as well as the ability to work efficiently and effectively with co-workers
- Must be disciplined in approach to documentation and quality assurance
- Must be able to minimize downtime by rapidly diagnosing and resolving problems
- Must demonstrate strong sense of urgency regarding solving end-user issues
- Must have excellent customer service and presentation skills
- Maintain a high level of teamwork and communication
- Experience with implementing and understanding technical requirement documents
Nice to have skills:
- Java and Java Swing
- CA Service Desk Manager
- CA Service Catalog
- Tailored training courses - initial and ongoing;
- Attractive work environment within a dynamic team;
- Motivating salary package based on personal achievements;
- Career advancement opportunities within a multinational corporation.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management, and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages.
JOIN OUR TEAM TODAY!
TechTeam Global has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
We support customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical research, in every corner of the world. We offer a wide range of positions, from administrative support, to service desk analysts, to high-level technical support. And our extensive career support and training programs drive our strong track record of promoting our own people to more challenging and enriching jobs.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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