Job expirat
Channel Operations is the HP Sales Operation Function for the Commercial & Consumer Channel Partners in Europe, Middle East and Africa.
It is leading and operating all European Business Admin Processes, with a focus on Customer Facing Communication, Order Management and Post Sales activities across Europe, Middle East and Africa.
The main customers are the Commercial and Consumer Channel Partners and the respective Sales Teams. The main linkages are with Channel Marketing, Business Groups and their Supply Chains, Credit & Collection, Logistics IT and Finance organization.
Job Description:
The Operations Manager works in a multi-national, multicultural and multilingual channel business environment. He/She leads a team of Operations Specialists providing daily operational support to the Channel Partners across Europe, Middle East and Africa.
The Operations Manager is responsible for delivering operational excellence and partner satisfaction according to defined service levels.
¿ Manage the operational activities required to ensure service levels are delivered to the Channel Partners and Stakeholders.
¿ Contribute in strategic improvement activities.
¿ Lead country/specific project initiatives.
¿ Foster a culture for TPE ¿ Total Partner Experience.
¿ Demonstrate passion for the channel partners.
¿ Attract, retain and develop a talented workforce.
¿ Define clear goals and objectives for each employee, coach team to set the right priorities.
¿ Manage performance against cost and employee target.
Qualifications:
¿ Proven managerial work experience in a customer facing operational environment.
¿ University Degree in Business or Equivalent
¿ Excellent English language capabilities. An additional European language is a considerable plus.
¿ PC and Microsoft Office tools knowledge.
¿ International experience is a considerable advantage
Key Skills:
¿ Excellent communication and presentation skills
¿ Strong leadership skills. People management skills
¿ Customer service mentality
¿ Excellent networking skills
¿ Personal maturity and standing
¿ Solid order fulfillment process knowledge (orders, claims, supply chain)
¿ Strong project management capabilities
¿ Strong negotiation skills
¿ Strong planning and organizing capabilities
HP is expanding its international team in Bucharest and is opening a new management position in the area of Business Administration and Customer Support
Business Operations Manager United Kingdom
