Job expirat
-Provide real time web-based and telephone support for Oracle Discoverer to customers, partners and Oracle Consultants.
- Interact with customers via telephone and electronic means.
- Ensure continuous monitoring and forward movement of customer issues until they are resolved.
- Act as a team member that contributes to solutions and customer satisfaction.
- Resolve very complex problems.
-Maintain an up-to-date and in-depth knowledge of new product releases.
- Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts.
- Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
- Participating in Root Cause/Corrective Action action defined within the product area in order to further enhance the customer experience and improve the Oracle product
- Working with Development on product improvement programs (testing, Support Readiness Programs, BETA programs etc) as required
- Work closely with development to diagnose bugs and provide patches to customers.
-Degree or above in Computer science.
- Good understanding of Discoverer
- An understanding of Oracle Application Server and Oracle RDBMS
- A sound knowledge of O/S such as Linux, Solaris and Windows Excellent written and spoken English is a must.
- Highly analytical and articulate individual who will provide high quality technical phone and electronic support
- Excellent verbal and written communication skills
- Excellent problem solving and analytical skills
- Self motivated and resourceful
- Preference for working in a global cooperative team environment.
- Demonstrated ability and willingness to learn new technology quickly.
Please send your applications in English!Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
