Job expirat
The Business Implementation Analyst (BIA) is the key liaison between Global IT support groups and other oracle LOBs to ensure a quality level of customer support for Oracle employees. Broad areas of responsibility include the following:
1. Ensure GIT / Helpdesk readiness to support new products and services rolled out to Oracle employees.
2. Manage ongoing support of existing products and services by establishing strong business relationships with key groups and ensuring best support practices are in place.
3. Administer public self-service Knowledge Management content. Ensure that solutions meet security and usability criteria.
RESPONSIBILITIES:
BRS responsibilities may include, but are not limited to, the following:
1. Project manage the rollout of new products and services within GHS:
-Scope out project requirements
-Set expectations on GHS global support requirements and timing of projects
-Establish support processes
-Ensure Helpdesk readiness through creation of Knowledge Management (KM) documentation, training, etc.
-Follow-through on implementation issues and provide analysis and recommendations as needed.
2. Manage ongoing support of existing products and services:
- Process analysis
- Review and analyze process flows
- Ensure that efficient and streamlined support processes are in place
- Identify opportunities for process automation
- Data analysis
- Analyze data to identify trends
- Review service requests closed, escalated and aging
- Identify opportunities for process automation
- Prepare ad hoc analyses as needed
3. Ongoing management of support documentation
-Complete ongoing reviews to ensure documentation is clear, concise and current
-Ensure documentation meets security and usability criteria
QUALIFICATIONS:
Education:
-Bachelors Degree in Computer Science, MIS or equivalent experience
Experience:
-Three to four years experience:
-Supporting medium to large applications
-Desktop support
-Working directly with internal and external clients
-Project management experience with ability to lead project to successful completion
-Experience with Microsoft Windows and MS Office applications; specifically EXCEL, Word, PowerPoint
Knowledge/Skills:
-Ability to work independently as a member of a virtual team
-Strong verbal and written English language skills
-Analytical skills:
-Ability to research issues, analyze data, recommend & implement corrective actions and evaluate results
-Process ¿oriented:
-Ability to analyze and document process flows in clear and concise manner
-Project management:
-Ability to scope out project requirements and work towards meeting deadlines
-Ability to manage multiple projects
-Aptitude for accuracy, conciseness, attention to detail and follow-through
-In-depth knowledge of Helpdesk and Desktop support practices, procedures and policies
FLEXIBLE WORKING HOURS REQUIRED
PLEASE SEND YOUR CV IN ENGLISH! THANK YOU!
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Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means its easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
