07-02-2006 | EXPIRA LA 09-03-2006
Job expirat
Oracle is enhancing a Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe, Middle East, Africa & USA.
- Reports to Customer Service Manager.
- Works as part of the Customer Service Team.
RESPONSIBILITIES:
- To perform analysis on different process efficiency and to provide recommendations to managerial team;
- To provide, develop and automate daily, weekly and monthly operational reports;
- To provide booking forecast for Renewals Service Centre based on existing data;
- To document reports & analysis;
- To identify process areas that could be enhanced or to provide innovative ideas for changing current processes;
- To perform monthly audit in order to ensure quality and that standard processes are respected.
- University Degree diploma
- Previous working experience in a similar position (min. 6 months);
- Very good analytical and communication skills (written and verbal communication in English and Romanian);
- Focused on delivering timely results based on business priorities;
- Excellent technical skills: very good knowledge of Microsoft Office and Visual Basic; Knowledge about Oracle applications & programming experience will be a plus.
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
