Job expirat
- Support OSS Platforms (HP Openview / BMC Remedy/ Business Objects Reporting tool and Network and Inventory application / SuperMap)
- Operation & Maintenance
- Deployment and new rollout activities, Performance Improvement measurement
- Troubleshooting the actual platforms and environments as Production/Preproduction and Test environments.
-Broad knowledge within telecom and data com
- work independently, or following existing procedure and work instructions keep own competence and skills up to date
- 24hx7 On call availability for critical issues and night shift for scheduled activities
- Working in an international environment, with customers and suppliers, fluent English and communication skills. expected to travel internationally and work in different cultural environments
Education: university degree within relevant area and 1 y experience from Technical Support area within the Telecom or similar industry.
MS Engineer
responsible for changes introduced to the service, contribute in the creation and improvements of procedures and routines
Assurance
- 2nd level restoration and preventive maintenance
- performance analysis and short term measures for optimization
- Performance reporting to enable long-term improvements.
Readiness
- Define and set up of routines, schedules and reporting templates based on goals and priorities defined
- Co-ordinate work with other work areas
- Planning of work for back office & front office based on main goals and priorities defined
- Define support systems set-up for collection of performance statistics
Deployment
- Prepare, test and implement services configuration changes as development groups delivered,
- Able to troubleshoot and improve level of skills to colleagues from his team.
Assessed
Need support in the daily work following existing procedure
- Finds solutions to problems with some guidance
- Focuses on issues when communicating with others
- Able to work in team
- Standard Linux skills
- Medium Unix and Windows skills
- Standard Networking skills
- Remedy, Business Objects and HP Open View basic skills
- PL/SQL standard skills
Experienced
- Independently finds solutions to problems with limited external
dependencies
- Anticipates potential problems and develops contingencies to
overcome them
- Is an active and analytical listener who evaluates the message from the source
- Good knowledge about BUGS portfolio
Describes in what way own department/unit services and products can
provide profitability to the customers
- Identify sales leads
- Work with knowledge sharing within the specific Back Offices groups and colleagues.
- In own organization recognized as authority within specific service
area and/or technology domain
- Be a mentor/support to others
- Management of a small team
- Able to support project managers or be responsible for sub projects
- At least one of the Functional Role on level Experienced
- Medium Linux skills
- Advanced Unix and Windows skills
- Advanced networking skills
- Advanced Remedy, Business Objects and HP OpenView skills
- Advanced PL/SQL skills
- Unix Shell Scripting advanced level
Senior
Works to agreed objectives
- Proposes improvements on existing methods for problem solving
- Plans, implements and follows up proposed solutions
- Turns a “negative discussion” into something constructive. Establishes
relationships with customers and thereby enabling successful services
and future business
- Can use portfolio knowledge in sales leads and customer discussions
- Understand business from a technical perspective
- Contribute in presales
- Identify and forward sales leads
- Work actively with knowledge sharing with in the team and also with
groups that are connected to the team
- Global recognized as authority within specific service area and/or
technology domain
- Management of a team
Be able to be sub-project manager or a project manager for a smaller
project within the area expertise
- Promotion requires passed global assessment
- At least one of the Functional Role on level Senior
- Advanced Linux skills
- Expert Unix and Windows skills
- Expert networking skills
- Expert Remedy, Business Objects and HP OpenView skills
- Expert PL/SQL skills
- Unix Shell Scripting at expert level
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally. More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
