Job expirat
Company: Ericsson Telecommunications Romania
Division: GSDC
Department: BO (Back Office, 2nd / 3rd line support)
Job Description
General:
The Service Implementation Manager will be responsible with managing the introduction of new services and changes in GSDC BO teams.
- Ensure end – end services are introduced successfully within operations (capturing all relevant requirements).
- Coordinate across Ericsson’s customers the delivery of new services.
- is responsible for the performance of new Services introduced.
Responsabilities:
- Own & manage within the functional domain the introduction of new projects/services.
- Takes responsibility for the delivery into Operations of key ongoing programs of work
- integration of new hardware for capacity expansions, new application deliveries etc
- Ensures that Operations resource plans are in place to meet project timescales.
- Ensures that handover criteria are met by the project (Transition to Operations or TTO, Work Orders.
- Monitor costs, timescales and resources used and ensure that time reporting is captured correctly within the online tracking system.
- Report on key metrics relating to the quality and timeliness of Operations delivery as defined in the Operations KPI's.
- Participate in end to end CTO program user group to improve the efficiency of future deliveries and processes.
- Take accountability of end to end services introduced.
- Take ownership of issues/faults experienced within function domain areas and follow through to resolution.
Requirements:
Technical
- 4-6 years of IT/ISP implementation experience and management of software and hardware delivery timescales.
- Experience of implementation of large scale capacity programs in a complex Telco/IT environment.
- Operations background in a large scale and diverse Telco/IT environment.
- Understanding of the various network dependencies and the customer services supported by the network elements.
- Proficient in Progress Reporting - methods and techniques for reporting progress and financial compliance against an agreed plan.
- Proficient in Risk Management
- The identification, assessment and management of risks, which could result in capacity shortfalls and impact to service quality.
Education
- Academic degree level
- Preferred: degree in Project Management
Others
- Fluent English (spoken and written)
- Availability for initial knowledge transfer abroad, 2-3 months
- Planning and Organisation
- Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems
- Decision Making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information
- Goal Orientation - Maintaining focus on agreed objectives and deliverables whatever the circumstances
- Cross-Functional and Inter - Disciplinary Awareness
- Understanding the needs, objectives and constraints of those in other disciplines and functions
- Follow-up and Monitoring - Checking progress against targets, reporting as necessary and taking action to resolve issues
Nice to have requirements:
- previous experience with services delivery in telecom area.
Intelligent Solutions Services SRL (IntelSol) is a Romanian company focused exclusively on providing IT & Telecom recruitment services and staffing for multinationals and niche companies.
We are recruiting specialists for our client – ERICSSON – the largest mobile networks equipment supplier world wide.
For a more efficient CVs selection process, please, send CVs in Word format at cv@jobsinbucharest.ro indicating the desired position in Subject. Applications here - at BJ - are fine too.