Job expirat
General:
- This role is part of 2nd line technical support team within Ericsson GSDC in Romania;
- Liaison with required parties to ensure the co-ordination and evaluation of change building testing, approval & implementation which is undertaken in a proactive manner, whilst reducing risk to operational services and eliminating adverse impact on customers.
Responsabilities:
- Attendance / chair change advisory board meetings and subsequent publication of change status via schedules / calendar
- Ensure change is facilitated in a pro-active and dynamic manner, particularly focused on reducing risk and minimising adverse service impact
- Effective communication of all change requests proposed to affected Business areas, irrespective of status
- Development an ongoing management of all change & configuration management procedures, adhering to business best practice
- Undertake risk analysis and impact assessment against all changes proposed, whilst interfacing with support groups and customer
- Review all changes proposed and implemented and undertake the provision of updates to a configuration management database
- Initiate trends analysis reporting, identifying repeat instances of problematic implementations
- Identify and baseline all required assets that will be populated and accurately maintained within a configuration management database
- Identification and implementation of required software tool(s) to provide an effective and efficient service, adhering to business best practices
Requirements:
Technical
- At least one year experience of an IT and / or telecoms environment
- Customer focused
- Meticulous nature with a high attention to detail
- Good analytical skills
- Good knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access)
Education
- University degree
Others
- Fluent English (spoken and written)
- 24h x 7 on call availability for critical issues
- Availability for initial knowledge transfer abroad, 2-3 months
- Ability to show initiative to resolve issues
- Meticulous, methodical, analytical, flexible, assertive and tenacious nature
- Good written and assertive verbal communication to all staff internally and 3rd party vendors
- A self starter, showing initiative and creativity
Nice to have requirements:
- ITIL qualifications (Foundation / Practitioner level)
Intelligent Solutions Services SRL (IntelSol) is a Romanian company focused exclusively on providing IT & Telecom recruitment services and staffing for multinationals and niche companies.
We are recruiting specialists for our client – ERICSSON – the largest mobile networks equipment supplier world wide.
For a more efficient CVs selection process, please, send CVs in Word format at cv@jobsinbucharest.ro indicating the desired position in Subject. Applications here - at BJ - are fine too.