23-02-2007 | EXPIRA LA 01-03-2007
Job expirat
Oracle Support provides technical and functional assistance to Oracle¿s customers globally. Opportunities exist for Support Engineers in our expanding Billing & Revenue Management (BRM) application¿s support team.
JOB SUMMARY:
This challenging position puts you at the forefront of interactions with Oracle BRM application¿s customers, partners, and systems integrators, who are deploying BRM products to deliver Revenue Management Solutions in the communications and media markets. Reporting to the Technical Support Director, as a Technical Support Engineer (TSE) you will be responsible for providing second level technical support to customers, system integration (SI) partners, and BRM application field personnel. Additional responsibilities include the escalation of critical cases to product development, resolving technical issues with Engineering, reviewing new product deliverables and specifications, and conducting internal training on your areas of specialization. You may also be called upon to provide remote diagnostics, research and reproduce reported problems and contribute to BRM application¿s knowledge base.
KEY RESULT AREAS:
- Close a target number of high severity customer cases.
- Author a target number of knowledge base solutions.
- Achieve high level of customer satisfaction, meeting target goals.
KEY RELATIONSHIPS & SKILLS/EXPERIENCE:
- Proven strong customer service attitude with excellent communication and interpersonal skills.
- Proven ability to resolve complex, technical problems with minimal assistance.
- Ability to interface effectively with BRM application¿s customers and engineering teams.
- Detail oriented, well organized, self-learner and a strong team player.
- Excellent verbal and written skills in English.
EXPERIENCE & EDUCATIONAL/KNOWLEDGE REQUIREMENTS:
- Proven programming experience with C/C++.
- Proven technical support skills, in a related environment (involving software support, business applications, client/server architecture).
- Must have thorough knowledge of Window, Unix OS and Oracle/SQL Server Database.
- Knowledge on Scripting and Java will be an added advantage.
- Experience with Relational Databases (Oracle), and knowledge of UNIX/NT server environments.
- Computer Science degree or equivalent experience with RDBMS, C, UNIX.
- Knowledge of Billing & Revenue Management software (Infranet) preferred.
If you are interested, please submit your CV in English as soon as possible.
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
