BANKING OFFICERs - CALL CENTER, CARDS DIVISION

RESPONSABILITATI

-Dealing with customers by phone or by e-mail, in all services related issues to cards products within Cards Division.
-Actively solves customers’ demands and requests, maintaining and increasing customer satisfaction.
-Handling incoming calls, emails and faxes from external customers and bank branches, in a timely, polite and professional manner.
-Provides complete information in due time, by phone or by e-mail, about cards products and services related to cards to Bank’s existing and potential customers.
-Executes accurate transactions in real time, at customer’s order.
-Dealing with customers’ requests and complaints.
-Following up on issues not solved during the call, recording and forwarding clients’ complaints to the relevant Bank’s departments, in order to ensure satisfaction of customers’ needs.
-Following and applying Cards Division’s internal rules and procedures.
-Performs other Call Center specific activities within Cards Division.

CERINTE

BENEFICII OFERITE

The applicants will have the great opportunity to join an important and constantly growing organization. Career development opportunities and an excellent working and rewarding environment are offered.

DESCRIEREA FIRMEI

ALPHA BANK ROMANIA is part of the largest Greek financial group, Alpha Bank Group, with 130 years experience in banking sector. The first foreign bank to come to Romania after 1990, ALPHA BANK ROMANIA provides the whole range of products and services to the consumer market segment as well as complex banking solutions to the business and corporate customers.

In line with our growth strategy on the Romanian market, we are currently expanding our team in Bucharest as well as in the country

All applications will be treated in strictest confidence. Only short-listed candidates will be contacted for an interview.