Job expirat
The BOSS agent is fully accountable for:
building customer technical configuration according to the requirements (EasyConfig tool)
Creating the initial product offering for sales(OPG using Eclipse tool and several web site)
Maintenance of the customer offering using same tools.
Administrating the pricing with the respective bid desk using with the sales requirement.
Creation of special SKUs (PCCS tool)
Creation request and follow up for all services creation (PCCS tool)
Administrating the demo or certif. units following the relevant process.
Quality of result and respect of timeline and content quality is of primary importance and will be tracked closely:
Quality: Reports focusing on action accuracy versus initial request and the quality on results.
Timeline: Service Level Agreement with Sales Organization and CSSM of XXX days for XXX activities, YYY days for YYY activities
Overall Service Level: Quarterly satisfaction survey with sales and CSSM
The key contacts to carry out your daily activity are the Sales and CSSM in the various EMEA countries.
The key contacts for process & tool questions, evolution & continuous improvement are the key users in your team, your manager and the EMEA Process Team
Bachelor Degree in Business Administration, or an equivalent combination of education and experience
Previous business experience (1-3 years )
Excellent English spoken/written (essential for the daily contacts with all European countries and the publishing of catalog)
Business understanding and sense of Customer satisfaction, strong communication and interpersonal skills
Interest in Computer tools, rigor in execution.
Good ability to interact with multi-organization team.
Strong autonomy and pro-activeness
Willingness to work in a team & ability to involve HP counterparts
Previous experience includes different business admin functions with direct customer impact, ideally include Sales and/or IT
Generic understanding of IT business, Servers architecture and PCs technical structure.
Experience of web tools, e-publishing, several IT applications as well as Microsoft Office suite
Knowledge in one other European language would be considered as a plus
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (good command of English language required), students in the final year are also invited to join us!
We are : APT Resources & Services SRL (www.apt.ro)Our goal is it to supply our customers with top of the line consulting and HR assistance.
Our customer is a very large US corporation, involved worldwide in the IT&C market. Our customer is searching for young and motivated people, ready to work in an international environment , willing to develop and grow
