Back-Office Customer Support Specialist

Adecco Romania

05-08-2011 | EXPIRA LA 04-09-2011

Job expirat

RESPONSABILITATI

We are recruiting for our client, worldwide leader in the IT Sector.

RESPONSIBILITIES:

• Acts as a single point of contact for:
- Back office (Project controllers);
- Project Managers (PM);
- Country management;
- Financial Analyst;
- Bid office;
- CEE Finance management and CEE ECO team;
- and all other involved internal and external contacts for administrative, project-related matters.

• Acts as a first point of contact for regular, on-going customer accounts with low to medium complexity, coordinating support on daily operational matters.
• Resolves low to medium impact operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs), escalating issues to appropriate levels, if necessary.
• Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

OTHER RESPONSIBILITIES:

• Order checklist – preparation, coordination;
• Revenue Recognition Checklist – preparation, coordination;
• Credit check – preparation;
• RPL check, License check, Legal check - coordination;
• Order booking sheet – preparation of order booking instruction for the HUB;
• Labor cost tracking – coordinating the process of labor vouchering in the country;
• Forecasting process – source data preparation;
• PMSR preparation, coordination (forecasting);
• 3rd party purchasing & invoice process – preparation, coordination;
• Participation in project status meetings (teleconferences);
• Maintain project documentation in accordance to Company's policies;
• Ad-hoc reporting.


CERINTE

• Previous experience on a similar position, within a multinational company;
• Bachelor degree with more than three years relevant business experience or equivalent or entry level of University Degree (e.g. Accounting, Finance, Economics, etc.);
• Comfortable with project life cycle, experience with project management tools appreciated;
• Knowledge of accounting principles (advantage);
• Good PC skills;
• Excellent written and verbal communication skills (mastery in English);
• Knowledge of project business (advantage);
• SAP knowledge (advantage);
• Ability to explain corporate objectives;
• Understands and applies Standards of Business Conduct;
• Basic problem-solving and analytical skills;
• Basic knowledge of the end-to-end process of sales operations;
• Basic knowledge of local legal compliance issues;
• Ability to structure and apply basic organizational skills to manage daily operational issues.


BENEFICII OFERITE

• Attractive salary package;
• Exposure to a multinational environment;
• Possibility to develop professionally.


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro