Job expirat
-Responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the ATM network as part of the 2nd line support;
-Escalates incidents to the 3rd line of support or supplier if the case;
-Ensures the response and resolve times agreed in OLA, in order to guarantee the ATM availability within the Service Level;
-Responsible for the correct completion of various technical tests on ATM’s and for proper installation of the patches and version releases (if needed);
-Responsible for ATM software/hardware administration and maintenance.
-Hardware experience: Wincor Nixdorf and NCR ATM models;
-Software experience: Protopas, Cortex, NDC;
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee