Job expirat
Telephone Assistance
¿ To provide the appropriate assistance to the customer using the correct resources to ensure that the require standard of service is delivered.
¿ To provide assistance in a timely and cost effective manner.
¿ To ensure that assistance is provided in line with specific procedures and guidelines as required by our clients.
¿ To keep the customer fully updated at all times and to strive to always exceed their expectations.
¿ To ensure that accurate reserves and costs are detailed on all assistance files.
¿ To ensure that cost containment providers are utilised as required by our clients.
¿ To ensure that the appropriate benefits are applied in terms of the relevant policy.
¿ To possess and develop a sense of commercial awareness.
¿ To ensure that our clients are accurately updated on assistance cases within the required timeframe.
¿ To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
¿ To work towards achieving 100% on all Key Performance Area targets set for the department.
-Good communication skills,
- high proficiency in written and spoken English and French OR German and English languages. Italian, Spanish or any other international language represents a powerful plus).
-Availability for shifts working.