Job expirat
¿ Provide day to day technical support for company's Internet applications;
¿ Ensure support calls are correctly logged, monitored and closed;
¿ Provide support for automation department;
¿ Support global roll-out of application to overseas locations;
¿ Provide back-up function to SQL DBA;
¿ Monitor VIPS, KPI & Spec error e-mails and action as required;
¿ Ensure items are logged to the Helpdesk provide audit trail and future knowledgebase;
¿ Use of Query Analyser Enterprise Manager Profiler tools to perform data analysis;
¿ Use of Visual Interdev IDE to perform application debugging;
¿ Assist in data copying functions using DTS package to move data between environments;
¿ Reviewing System Procedures & Documentation;
¿ Assist in functional and UA testing of VIPS application code;
¿ Migrate code between environments as required.
- Degree qualified in Computing or similar discipline;
- 2 years experience in web based application support;
- Application testing and development experience (ASP, VB);
- Good knowledge of SQL Server 2000 and tools Enterprise Manager Query Analyser (1 year experiemce);
- Basic DBA knowledge - backups monitoring (1 year experience);
- Familiarity with Visual Studio Tool Set & Debugging;
- Experience in writing documentation;
- Excellent communication oral and written English;
- Committed to continued learning;
- Able to work under pressure.
Our client is a multinational company from production field. The HQ is located in USA