Job expirat
• Customer Service agents support end user in day by day operations with specific applications;
• Receives and assess claim according to defined procedures / routines;
• Receives and logs all e-mail/web/phone call and ensures proper documentation;
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support in using application functionalities, identification of possible workaround.
• Assess and process warranty claims that are submitted electronically;
• Resolve dealer issues and answer questions submitted through an electronic communication system ;
• Receives and assess claim according to defined procedures / routines ;
• Performs claim assessment and follows defined procedures to resolve correctly;
• Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.
Choose Accenture and make delivering innovative work part of your extraordinary career!
• Fluency in Italian and English, both written & spoken;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Active listening skills;
• Detail-oriented and analytical;
• Positive ‘can-do’ approach;
• Problem solving and analysis;
• Customer service orientation.
The Customer Service Representative is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
