Job expirat
To provide technical solutions to customers allowing them to experience the full benefits of Freescale products in their unique environment. The AE will be the primary technical expert in his or her area of expertise for both Freescale Field Application Engineers (FAE) and the Freescale Technical Information Center (TIC). The AE may provide training (formal or informal) about advanced features, will accelerate porting customer applications through providing workarounds, and in direct coordination with the Freescale engineering team, will create solutions for the customer
DUTIES AND RESPONSIBILITIES
1. Key point of contact for technical support issues for FAEs working on projects with key customers
2. Final escalation resource as CodeWarrior Expert for TIC support engineers
3. Setup and integration of CodeWarrior tools and products within the customer environment
4. Provide service for installation, tools and hardware bring up assistance and upgrade/update assistance in the customer environment
5. Provide creative solutions and workarounds to address customer issues
6. Strong interaction with CodeWarrior teams as customer advocate
a.Engineering and marketing team providing defect and feature enhancement feedback
b.Technical Publications to provide documentation improvement requests
c.Training to create and deliver training materials to technical audiences
7.Perform service request tracking utlizing Seibel to ensure timely resolution through coordination with Freescale TIC
8.Isolate defects and enter information in formal defect tracking systems
9.Use CodeWarrior tools to develop code samples and applications as would be done in a customer environment
10.Develop content usable in technical documentation: trainings, seminars, FAQ’s, Knowledgebase, etc.
11.Provide usability and pre-release testing and input on beta tools
12.Obtain and manage customer code to assist in creating automated testing
13.On-site customer visits (potentially for extended periods of time) and travel may be required
Minimum qualifications / experience level required of the job-holder:
1.Bachelor’s degree in EE or CS or equivalent experience.
2.2-3 years or more of experience with developing embedded applications in one or more of the following industries: network infrastructure, wireless communications, automotive/aerospace/transportation
3.Customer contact and interfacing experience
The following skills and experience are an advantage:
1.Experience with one or more of the following Freescale embedded architectures: StarCore, DSP 568xx (Hawk Hybrid); or experience with a competitive DSP platform
2.Experience with one or more commercial RTOS’s
3.Experience with CodeWarrrior and other embedded programming tools
4.Expertise in one or more programming languages: C mandatory, C++ preferred; Assembly highly desirable
5.Excellent troubleshooting and problem-solving capabilities
-Development opportunities in a multinational company – growing in Romania
-Very good compensation package
-A place in a team of professionals
-Performance driven culture and compensation system
Freescale is creating a smarter, better connected world. Already, there are more than 17 billion Freescale semiconductors at work all over the planet. You’ll find them embedded all around you: in automobiles, computer networks, communications infrastructure, office buildings, factories, industrial equipment, tools, mobile phones, home appliances and consumer products that touch every aspect of your daily life. We see a world where intelligence and connectivity are embedded everywhere. That’s the vision of more than 24,000 Freescale employees.
http://www.freescale.com