Job expirat
- Proactive monitoring the customer applications using monitoring tools like HPOV
- Resolution of problems reported by the Monitoring tool/ Customer within the SLA
- Problems include Archival/retrieval of scanned images stored in the local storage devices, backup failures, server hardware problems, database connectivity problems
- Escalation to different resolver groups on time and follow ups till resolution
- Handling Customer calls which are reactive in nature
- Report generation on daily/weekly/monthly performance
- Technical Certifications (Preferred) : MCSE or Sun certified System administrator (SCSA) Solaris Level ¿ I preferred
- Good knowledge about Client/ Server Architecture
- Should have good understanding on Win2k and Unix flavors
- Should have basic knowledge on databases like Sybase and MSSQLSrvr 2K
- Basic Networking Skills and Good Troubleshooting skills
- Good Analytical Skills and should be a Quick learner
- Strong Communication and documentation skills
Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
For further details please visit www.genpact.com or contact one of our Consultants:
emmadiana.juravle@genpact.com,
dana.pintilie@genpact.com,
alexandra.manolache@genpact.com,
ioana.mihalache@genpact.com,
irina.cozma@genpact.com.
