Job expirat
1) Pre-sales support
- Pre-sales testing support, holding workshops with customer or partner on technical issues.
- Bidding support on technical and engineering related part.
- Follow up issues that may arise during testing/workshop/bidding activities.
2) Engineering support
- Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
-Onsite support for site survey, installation or commissioning when necessary.
- Interface with engineering partner to locate technical problems that may arise during the engineering process.
3) Maintenance support.
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- On site support in case of major or critical problems that can???t be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.
4) Training support
- Conduct training of site survey and design for local subcontractor before they carry out site survey
- Assist trainer from HQ or EU region to conduct training of hardware installation and system commissioning for local subcontractor or service partner.
Assist trainer from HQ or EU region to conduct training for customer.
Familiar with one of the operating systems (Linux, UNIX, NT/2000) and mainstream database (Oracle, Informix, Sybase, SQL Server)
- Understanding protocols, such as CCS7, TCP/IP, routers and switch product.
- Diagnosing and localizing issues using logical analysis techniques.
-Good ability to thinking.
-Understanding the commercial environment whilst focusing on technical issues.
- Working across cultural and organizational boundaries, and operate successfully in an intense business environment.
- Working with customers, internal business unit organizations, and third party vendors.
- Team work spirit.
- Performing job functions to standards under pressure of tense/confrontational situations.
- Ability to remain calm and courteous with demanding/difficult customers and/or situations.
- Ability to provide concise and clear, written and verbal reports.
- Ability to work independently.
- Excellent communication skills.
Desirable requirements:
- Experience working in telecom industry.
- Ability to interact with diverse customers in a multi-cultural environment.
-Desire for success and challenge
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including Italy, UK, Germany, Spain, France, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com