Job expirat
Job role
The role holder works as part of the service delivery and transition team that is aligned to one or more customers.
He/she will have focus on the following:
Delivery of service that meets SLA and delights the customer.
Supporting the SDMs and Transition contributing to contract transformation and business growth
Scope of role
• To facilitate multifunction device, copier, fax and printer move/add/delete/change requirements from customer users, to contracted service levels and in line with the overall strategic direction for the account
• To act as a single point of contact for customer queries relating to equipment order processing and provide a quick response to customer demands
• Monitor order processing and deliveries and keep close check on the status
• Use of company order processing systems
• To co-ordinate internal departments in order to meet customer requirements including arranging distribution and service
• Work closely with Service Delivery and Transition Team to ensure customer expectations are met and develop existing and new business
• Maximise revenue opportunity from all chargeable activity
Responsibilities:
CLar EXECUTION
•Support SD and follow internal processes for CLar
PLACE ORDER FOR INTERNAL MANAGEMENT SD / TRANSITION
•Place order for SDMs and Transition in SRM System
•Book receipts and check invoise / cost control
•Validation with team in india and SDMs
HARDWARE MACD XPS
•Responsible for all Hardware MACDs for XPS Customer
•Order devices as agreed with customer
•Check pricing and device modells
•Work together with Sales
•Arrange delivery with customer and carrier
•Preparation data for GDC to update XSM
MACD MPS
•Responsible for hardware MACDs for local MPS customer
•Work togehter with SDMs
•Arrange delivery with customer and carrier
DEMO Proposals
•Support SDM to order Demo-devices
•Follow internal / local DEMO process
•Work together with management - signings needed
SUPPORT Transition / Sales and Presales
•Proposal management for Service delivery
•Asking for supplier proposals
•Responsible for price negotiation
ESCALATIONS
•Support SD / Sales / GDC
•Help to find quick solutions to solve issues at the customer (i.e. consumables are not
•Delivered / technicians handeled ticket with delay / Parts needed to fulfill SLA etc.)
• Skills, Knowledge & Ability: Minimum requirements
• Demonstrated teamwork and adaptable to workgroup environment
• Excellent communication and interpersonal skills
• Demonstrated excellent customer care, satisfaction and interpersonal skills
• Systems knowledge: Intermediate Excel, SRM, ESAP, GSAP
• Solid planning and organizing ability
• High level of motivation, maturity & dependability under high pressure situations
• Personal drive for business results
• Ability to multitask at a high level
• Ability to work with minimal supervision, self-motivated
• Demonstrated use of Xerox tools
• Demonstrated use of organizational processes preferred
• Advanced level in written and spoken German
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
