Job expirat
Our client, Leading Telecom Company is creating in Romania a new department to ensure optimum quality services in networks Mobile & Internet. In their expanding team of professionals a key role will be held by the Support Application Expert.
The successful candidate should be highly motivated with a proven record of IT and telcom exposure. Experience in network operations, strong planning and organization skills, and quality reflex are important assets and are considerate key indicators for your future performance in this role.
Responsibilities:
- Assists on line and coaches all first line contact centers regarding technical questions, service providers to serve our customers in a better way.
- Analyses, solves, dispatches and follows-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
- Detects incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and apply appropriate priority & notification process.
- Informs customers continuously on the status of their problem according to their segmentation (internal and external customers)
- Collects relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and translates technical information into customer language
- Supports the launch of new products and services (Friendly User Test) and think pro-actively about the required support.
Technical Requirements:
- General knowledge of IT and Telecom in an operational environment: Linux
- Knowledge of Linux
- Knowledge of ITIL
Other requirements:
- Excellent English communication skills;
- Diplomacy, costumer and team oriented attitude as well as general adaptability are highly valued.
- Excellent career path, in accordance with personal performance and interests;
- Training opportunities on the latest technology;
- Attractive remuneration package;
- Being a part of a challenging environment.
BM Tech is the established division of Barnett McCall specialized in the recruitment of key position within the IT&C and engineering sector that keep our business communicating.
We are TECHNOLOGY DRIVEN SPECIALISTS !