Job expirat
QS Unisolution is a young, international company with offices in Stuttgart,London and Bucharest. We provide innovative IT solutions in the field of higher education which are already being used by over 300 institutions worldwide. We support providers of education in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.
If yous hare the our enthusiasm for the challenging field of education and you would like to help us develop further into a globally recognized market leader providing innovative software solutions in higher education, we are looking to fill the following position in our Bucharest office
Responsibilities
Deliver world class 2nd Level Support to our International Clients
Provide prompt solutions to client requests via email, phone and remote sessions
Maintain continuous communication with our clients
Keep records of customer interactions
Diagnose problems, provide suitable workarounds to the customer and work closely with our development team
Constantly contribute to our FAQ and Helpcenter based on most frequent questions and issues
Deliver Online Training and Webinars
Adhere to internal processes and procedures
What we expect
Fluency in English and German
Great communication skills, both written and verbal
Experience in Customer Service or Consultancy or if possible in Software or CloudSolutions
Good knowledge of MS-Office programs
Customer orientation and attention to detail
Great interpersonal skills, adaptability and stress tolerance
Good understanding of internet technologies
Further beneficial
Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk
Previous experience in working with file types/databases (XML, XSLT, TXT, HTML .etc)
Proficiency in any other European language (e.g. French, Spanish)
What we offer
Motivating salary and medical subscription
Modern office in the city center
Friendly international environment
Please apply with updated CV in English. Thank you!
The higher education industry is a growing market and QS has established itself as the global leader in higher education events and intelligence. We provide recruiting platforms for Business Schools, Universities and employers to meet with talented individuals, for their academic programmes and career development. We deliver solutions for the world’s leading universities, business schools and global higher education community. We also offer services ranging from consultancy to professional services, software solutions and publishing. Almost 20 million people visit our websites each year and in excess of 200,000 register to receive information on opportunities to reach their educational and career goals worldwide.