Job expirat
- Analysing support requests sent by the customer by calls, mail, web submit or assigned by first level
- Update all tickets assigned within your queue when scheduled as Second Line support, take ownership.
- Giving required support efficiently and effectively and in accordance with priority, impact and SLAs.
- Taking decision regarding open tickets and complete with your suggestions/comments
- Managing and reporting resolved problem(s) at clients infrastructure.
- Perform onsite interventions & basic installations at the customers infrastructure/data centre
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard, giving support to colleagues.
- Student or graduate of a Computer Science related faculty
- Previous experience in a technical support position
- Ability to troubleshoot and solve complex technical problems;
- Strong Microsoft and networking knowledge (Windows, Office);
- Symantec knowledge (would be a plus);
- Process and procedure oriented
- Excellent interpersonal communication skills
- Fluent English is a must
- Punctuality
Adecco este lider mondial in domeniul resurselor umane, avand deschise peste 6.600 de birouri in 70 de tari ale lumii.
Fondat in Elvetia la 20 August 1996 ca urmare a fuziunii companiilor Adia (infiintata in 1957) si ECCO (infiintanta in 1964), Adecco este administrat de o echipa multinationala ce dispune de o remarcabila experienta in domeniu.
Zilnic, peste 700.000 de persoane isi gasesc un loc de munca prin reteaua Adecco, ca urmare a gamei de servicii personalizate oferite celor peste 250.000 de clienti.
Conform clasamentului intocmit de prestigioasa publicatie Forbes, Adecco este in prezent, una dintre cele 500 de mari companii din lume.
Adecco este cotat la bursele NYSE (ADO), Swiss Exchange (ADEN) si EURONEXT Premier Marche.
Adecco in Romania
Misiune: asigurarea succesului profesional intr-o lume in continua schimbare.
Adecco ofera zilnic solutii flexibile si adaptarea legislatiei in vigoare reusind, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 6.000 de noi locuri de munca, in doar 6 ani de la infiintare.
La baza succesului inregistrat se afla transpunerea in practica a valorilor grupului:
- onestitate si integritate;
- responsabilitate sociala;
- orientare spre nevoile clientului;
- inovatie si creativitate;
- comunicare si spirit de echipa;
- transparenta;
- deplina legalitate
