28-06-2010 | EXPIRA LA 04-07-2010
Job expirat
The general tasks of the Quality Controller are the following :
- follow-up the quality of the work of agents, using the tools defined for the project (quality evaluations/analysis)
- provide feedback to each agent regarding the quality of his/hers work, provide global feedback to the team
- communicate to the team the new work procedures when necessary (by using the projects intranets and by organising reunions with the team).
- consolidate the quality reports and alert the Quality and Training Manager and the team management on any issue discovered
- communicate with the client regarding the quality indicator
- participate in the training process when designated as trainers
The ideal candidate:
- excellent command of German and English or Spanish and Italian (both speaking and writing);
- individuality, tact, and ability to work directly with international clients;
- strong communication skills and the ability to remain calm in all situations;
- customer focus and commercial services skills;
- very good computer literacy;
- attention to detail and accuracy;
- adaptability;
- initiative;
- proactive;
- previous call centre experience it's a must
Grupul CallPoint New Europe, societate de origine franceza, cu sediul central in Bulgaria (Sofia), este unul dintre liderii regionali din domeniul centrelor de contact din Europa de Est (500 de colaboratori de 10 nationalitati si 3 sedii - Bulgaria - Sofia, Plovdiv si Romania - Bucuresti). Lucram ca outsorcer pentru societati internationale, lideri in domeniul lor de activitate.
Filiala din Bucuresti a Grupului CallPoint New Europe isi desfasoara activitatea in 5 limbi europene. si are un efectiv de 200 de angajati.
