Job expirat
??? Creative, networked activities requiring high problem solving abilities
??? Process Incident Management within the scope of Help Desk Services
o Supporting users in using the IT applications such as MS Office, Lotus Notes and specific applications used by the customer
o Recognising and forwarding technical problems to the competence centres
o Receiving, documenting and forwarding user suggestions and requests
o Taking part in maintaining an error and problem database
o Technical Second Level Support
??? Process Infrastructure Management within the scope of regional technical support-services
o Performing maintenance tasks (hardware replacement on site)
o Short trainings for NEA employees concerning standard software and the expert applications, in case of requests which cannot be solved over the phone or e-mail
o Taking part in creating plans for roll-outs and implementations of IT equipment
o Supporting users on site in technical problems or for the applications used
o Receiving and documenting problems which are not immediately solvable
o Installation of new hardware and software including all necessary preparations (tests, administration, organisation, first user instruction)
o LAN administration, user administration
o Documenting and reporting within the described tasks
??? Process Infrastructure Management within the scope of central technical support-services
o Monitoring central and regional systems
o Data maintenance on central and regional level
o Planning, organising and performing migrations and conversions on regional level
o Performing and monitoring data backup on central and regional level
o Documenting and reporting within the described tasks
??? Process Customer Care within the scope of Technical Assistance and Support-Services
o Supporting users in the IT-applications
o Visiting customer agencies periodically for technical support of users
o Receiving, documenting and forwarding user suggestions and requests
o Consulting of customers concerning IT, new technologies and improvements for best possible IT integration in the work environment
o Documenting and reporting within the described tasks
o Software Test
??? Hardware and software for internal use
o Taking part in maintaining internal hardware and software
??? Experience in IT
??? Experience in personal customer support
??? Experience in IT training (applications, standard software)
??? Experience in customer phone support (e.g. Call Centre)
??? Experience in personal customer support
Specialist requirements
??? Driving license
??? Knowledge of hardware and software maintenance
??? Solid knowledge of Lotus Notes, MS Excel, MS Word, MS Power Point
??? Language skills:
o English (fluent in spoken and written) ???
Knowledge of business processes of Public Employment Service (PES)
??? Specific knowledge of the IT system of PES
??? Knowledge of IT applications used in PES
??? Knowledge of Linux, Oracle and DB2
??? Knowledge of ticketing system
??? Knowledge of Thin client or other similar HW
1. Customer orientation
2. Ability to work in a team
3. Ability and willingness to learn
4. Quick grasp
5. Ability to work independently / self-management / to act proactively
6. Ability to solve problems under stress
7. Ability to listen
8. Accuracy and conscientiousness
9. Ability to work under pressure
??? Social skills
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
