03-02-2011 | EXPIRA LA 09-02-2011
Job expirat
Mission
Ensure trouble-shooting and follow-up of technical and quality problems
Content
• • Audit/coach regularly Technical Support team members and define their needs for training, use your technical expertise, knowledge of procedures and diagnostic methodologies
• • Collaborate with other international entities of the internal client (EMF, IPS) and communicate actively with counterparts in other affiliates
• • Check complete and correct input of incoming calls in DELTA, deal with diagnostic errors, validate intervention requests and aim to First Time Fix.
• • Analyze technical statistics (RDR, Bads) in order to identify the causes and propose an improvement action plan for individual and group performances
• • Schedule regular information meetings on technical topics
• • Plan the required individual and group OFF-LINEs to compensate technical weaknesses identified during coaching or data analyses
• • Complete activity reporting (trouble-shooting, coaching).
Dimension
• • Level 2 Support for a team approx. 15 people.
• • Solid experience in technical support (2 to 5 years)
• • ITALIAN; SPANISH or GERMAN
• • Bachelor degree in Computer Sciences or equivalent professional experience.
Furnizam solutii extinse pentru proiecte de Resurse Umane inca din 2005. Adaptam cu succes noile tendinte in domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Munca noastra include solutii bazate pe analize si experienta, programe de implementare a strategiilor de retentie si motivare personal adaptate fiecarui partener, analize complete ale profilurilor candidatilor, selectia strategiei optime pentru implementarea fiecarui proiect, evaluarea si monitorizarea eficientei solutiilor propuse.
Aceasta se traduce in programe inteligente sustinute prin baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si head-hunting.
Misiune: sa contribuim la indeplinirea obiectivelor partenerilor nostri prin abordarea celui mai important capital al oricarei companii; cel intelectual!
