Frontend technician (Technical Support) / TC SEN

SEN - a Siemens Group Company

13-08-2007 | EXPIRA LA 12-09-2007

Job expirat

RESPONSABILITATI

Answer all questions to product and related landscape
Product / Project, specific coaching for customer field technicians
Remote configuration and Administration Support for Partners Service Technicians
Technical back level support for problem analyses
Create ICTS tickets
Escalation management for Hot and Focal Account
Technical support for market introduction of products, releases (first partner projects)
Forward non product related questions (e.g. tool, logistic or sales oriented requests) to appropriate organizations


CERINTE

Service knowledge, basic telecommunication knowledge
French ( fluent)
English (fluent)
good technical common sense

0- 3 years job experience
Very good communication skills

Intercultural adaptability desired

Italian(intermediate)


DESCRIEREA FIRMEI

Siemens is a global player in electrical engineering and electronics. We have over 475,000 employees around the world working to develop and manufacture leading-edge products.
We design and install complex systems and turnkey projects, and tailor a range of individualized services as varied as our customers` requirements.
By harnessing innovative technologies and comprehensive know-how, we help our customers in more than 190 countries meeting their business and technical needs.
As a systems supplier with wide-ranging technical expertise, Siemens is active in six business segments: Energy, Industry, Information and Communications, Transportation, Health Care and Lighting.
In everything that we do, we aim to benefit humankind, help protect the environment, and utilize resources responsibly. With business success a prerequisite for achieving these goals, our foremost priority is to create value for our employees.

Siemens has been present in Romania for over 100 years. Although business originally was conducted through foreign companies and agencies, shortly afterwards Siemens took over its own activities as market share increased. Today Siemens covers main business segments such as medical engineering, power generation and distribution, automation, transportation, industrial solution, building technologies and telecommunications. Today Siemens is present in Romania with 16 companies and has more than 3.600 employees.