Customer Service

Responsibilities:
• Answer all e-mails
• Answer and track all Tickets
• Collaborate with our Programing staff in order to solve issues
• Answer to Chat inquiries by Real Estate agents
• Photo Editing
• Test new applications following procedures, providing quality assurance, making sure all applications are working properly and are user friendly.
• Greet customers in a warm and friendly manner
• Answer customer inquiries regarding products and service questions; suggest information about other products and services
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction
• Open customer accounts by recording account information; maintain customer records by updating account information
• Maintain company standards during calls and e-mails in order to ensure high quality service

Requirements:
• Experience in providing Customer Service in English
• Experience in English Call Center
• Patience, courtesy, soft skills
• Inclination towards technical side
• Enthusiasm in learning new things, wanting to grow in the company, bringing new ideas and of course thinking outside of the box
• Experience with troubleshooting of internet related applications (ex: clearing cache, changing Browser settings, console errors)
• Experience using Mozilla Thunderbird, Photoshop, Panoramic scene stitching software (not mandatory but definitely a PLUS)