Job expirat
CONTENTS
Ensure the good operational performances in the Technical Support team assisting the Team Leader
Manage regularly the team members to ensure the performance
Set and keep continuous communication with other teams as well as the Technical Support Management to ensure the coherence in the organization and share the best practices.
Mission
• Ensure a high level Customer satisfaction by fixing the technical and Customer satisfaction issues
• Owning the capacity planning aiming to ensure the best Service level in the team
• Provide daily reports to the management regarding the Outlook performance in the team
• Identify and evaluate complex and sensitive issues and escalate to the right team/department
• Be available to coach the team directly
• Ensure the right utilization of Case Ownership in the team aiming to do the right follow-up to the customers to get the maximum customer satisfaction
• Help the team to know and apply the processes and procedures and direct coach.
At least 1 year’s similar experience
• English is imperative, Spanish and/or Italian
• Technical education or engineer) or equivalent professional experience.
• High skills in writing, organizing and synthesis. Ease relational
• Good Technical English
• Quality and service oriented
• Able to understand easily operational processes
• Able to handle urgencies and priorities
• Proactive and autonomous
• Challenge the team and come with proposals to improve.
Furnizam solutii extinse pentru proiecte de Resurse Umane inca din 2005. Adaptam cu succes noile tendinte in domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Munca noastra include solutii bazate pe analize si experienta, programe de implementare a strategiilor de retentie si motivare personal adaptate fiecarui partener, analize complete ale profilurilor candidatilor, selectia strategiei optime pentru implementarea fiecarui proiect, evaluarea si monitorizarea eficientei solutiilor propuse.
Aceasta se traduce in programe inteligente sustinute prin baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si head-hunting.
Misiune: sa contribuim la indeplinirea obiectivelor partenerilor nostri prin abordarea celui mai important capital al oricarei companii; cel intelectual!
