Job expirat
- Responsible for ensuring professional services to company clients by handling all customers related operational transactions;
- Handle the customer (and/or customer's representatives) in a professional and pleasant manner by offering them high standard services;
- Responsible for the correctness, completeness and timeliness of the customer related data;
- Take care that the customer receives the information regarding the account balances, fees and other conditions of the various bank services;
- Opens and closes the accounts for individual clients;
- Prepares the letter for customers (regarding account opening/closing, general conditions and all other information mailed to the clients);
- Cards administration: receives the application from the client, updates the database, prepares the documents for HO, keeps and handle the cards to the clients.
Job requirements:
- Academic economic background;
- Academic economic background;
- Previous experience in a similar position would be an asset;
- Customer oriented attitude;
- Problem solving attitude - initiative, proactively approach, "can-do" attitude;
- Able to make quick and accurate decisions;
- Ability to work under pressure;
- Very good communication skills;
- Very well-organized;
- Attention to details;
- Advance English level.
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee