Job suspendat de catre administratorul site-ului
Management of processes within the Assigned Project;
Co-ordination of multiple resolving groups where applicable;
Monitoring progress against actions across resolver groups;
Ownership of the accuracy and quality of information on all reports;
Regular liaison with Service Delivery Managers / Resolving Teams;
Management Information - obtaining management information from Incident and Problem Data;
Building and maintaining effective working relationships with Customers;
Developing and maintaining an understanding of the Customers¿¿¿ service requirements.
Excellent French language skills both verbal and written;
Very good English skills;
Excellent PC skills - including knowledge of Outlook, Word, Excel;
Excellent communication skills, both written and verbal; Ability to interpret technical issues for a less technical audience;
Good IT knowledge, including an understanding of network infrastructure;
Knowledge of ITIL methodology will be a plus;
Organizational skills, accuracy and ability to work to tight deadlines;
Ability to work under pressure;
Ability to multi task and take on additional roles as and when required;
Experience in working in a Customer Service Centre is preferable.
...Lugera & Makler, can I help you?
...enthusiastic and gregarious! ...helpful and present! ...young and smart! ...ah, almost forgot: also good-looking!...
This is in a nutshell the Lugera & Makler team in Romania. Like our colleagues in the Netherlands, the Czech Republic, Armenia, Poland and Slovakia, we are a bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
You will find with Lugera & Makler the most wonderful HR company, long-term commitment, full-time dedication on the job, as well as the most extraordinary parties ever.
Whenever in need of a genuine & devoted long-term partner and friend, call us! ...You will sense the eagerness in our approach to be flexible, highly innovative, sharp, non-traditional, supportive and pro- active...! You will feel we are here for you...!
...Thank you for calling Lugera & Makler! ... and paramount important: THANK YOU FOR BEING THERE WITH US!
Address: 26-28 Stirbei Voda street , Union International Business Center II, 1 floor, Bucharest;
mailto: office@lugera.ro;
Phone: +40 (0)21 3187120, 0800 410 510, 0800 801 001,
Or in Brasov, Ploiesti, Timisoara, Arad, Iasi and Cluj - office@lugera.ro.
In urma furnizarii datelor cu caracter personal, conform legii 677/2001 beneficiati de dreptul de acces, interventie asupra datelor, dreptul de a nu fi supus unei decizii individuale.
Totodata aveti dreptul sa va opuneti prelucrarii datelor si sa solicitati stergerea acestora.
Prin inregistrarea acestui curriculum vitae sunteti de acord ca Lugera&Makler sa prelucreze datele cu caracter personal declarate.
