Job expirat
The primary role is to take over the full responsibility for our On Line Market Research projects. This includes the overall responsibility to manage and perform Service activities involving project planning, project management, communication with client and crisis management.
Main Tasks
- Take full responsibility and accountability of the Market Research Project assigned
- Define a clear Project scope with the customer and the Service Level Agreement
- Define the project plan details including time line, resource required and potential roadblock
- Manage the project step by step, follow up with internal and external resource
- Monitor field progress, problem solving and identification and implementation of solutions
- Be responsible for closing the project on time and on budget
- Closely liaise with clients, Project Directors for projects briefing and post survey information
- Keep clients, Project Directors and Team Leader Project Manager in the loop and involve them whenever there is a change in the project specs
- Effectively communicate with Project Directors, sales teams, and all operation teams to ensure customer’s needs are met and understood
- Closely liaise with all Operations teams and keep control of the project status by coordinating all parts involved at all time
- Escalate any outstanding issue to Team Leader as soon as identified
- Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools
- Maintain and improve CIAO Service and Operations quality standards
- Represent CIAO in dealing with customer concerns
- Interact with customers by phone or face to face
- Shift system schedule
Education & Experience
- Market Research knowledge
- First years experience in Operations of Market Research/ Marketing
Skills & Abilities
- Time management, priorities management and marketing skills essential
- Team and customer oriented
- Excellent verbal and written communication skills required
- High Level of professionalism and integrity
- Self-motivated
- Excellent verbal and written communication in native language
- Excellent English language skills, spoken and written are required
- A third European language is preferred
- A chance to work in a truly multinational company, as part of a young and dynamic team
- Great opportunities for career development
- Attractive salaries, performance bonus, salary overdraft, meal tickets
- Sport facilities
- Top office facilities and quality IT equipment
OUR COMPANY
Ciao GmbH is a global digital media and market research company providing Internet services to consumers and businesses through its worldwide network of online properties. The company\'s properties and services for consumers and businesses reside in two main areas: Comparison Shopping and Online Survey Solutions.
Ciao\'s Comparison Shopping division enables advertisers and retailers to promote their offers on Ciao\'s pan-European consumer portals. Online Survey Solutions provides market researchers with worldwide online access panels and data collection services.
Ciao GmbH is a wholly owned subsidiary of Greenfield Online, Inc. (Nasdaq: SRVY). For more information, please visit our company website at www.ciao-group.com