Job expirat
Our company requires motivated and determined individuals who want to develop their technical skills and careers for the role of Incident Handlers for the delivery of client /customer specific services. Services are delivered in both English and French Languages The Incident Handler will provide technical remote support to the end user community, utilising state of the art technology which have been specifically designed to improve the number of incidents fixed on initial contact. Full training will be given on the tools and technology deployed.
Primary Objectives:
- Undertake initial diagnostics of the incident, utilising the tools available and resolving as many as possible on initial contact
- Accurately record and classify all incoming Incidents with the appropriate priority, category and incident summary details or error messages
- Proactive flag incidents where no knowledge solution was found
- Meet or exceed the level of Service when responding to all incoming Incidents
- Accurate and timely hand off to other resolving teams
Skills involved with the role:
- Strong English or French language skills
- Good telephone manner
- Flexible and well motivated team player
- Excellent communication skills and ability to work under pressure
- Experience of working in a Customer service environment
- A basic understanding and a strong interest in IT is required
- Attractive sallary package
- The opportunity to work for a global leader in consulting, technology and outsourcing services
Manpower Romania este agentia de recrutare si plasare de forta de munca temporara si permanenta mereu aproape de tinerii studenti si absolventi.
Va cunoastem calitatile, asteptarile, dorintele, nevoile, cautarile si va oferim tot sprijinul nostru in construirea carierei la care visati. Impartasim astfel convingerea ca in orice loc este nevoie mereu de tineri valorosi.
Prin partenerii nostrii, companii de succes in toate domeniile de activitate, va propunem proiecte temporare si permanente care va dau sansa sa castigati o experienta cat mai vasta in medii de lucru diverse.
Agentia BUCURESTI: Bd. Unirii, Nr. 20, Sector 5, Cod 040107, Bucuresti
Fax: 021/301.85.41, E-mail: bucuresti@manpower.ro
Agentia TIMISOARA: Str. Medicinei, Nr. 1B, Cod 300041, Timisoara
Fax: 0256/309.482, E-mail: timisoara@manpower.ro
Agentia BRASOV: Str. Toamnei, Nr. 9, Bl. 4, Ap. 2, Brasov
Fax: 0268.326.129 / E-mail: brasov@manpower.ro
* Transmiterea unui CV ca raspuns la acest anunt direct pe site sau pe adresele de e-mail anuntate presupune acordul dumneavoastra fata de vizualizarea, procesarea si analizarea datelor dumneavoastra personale de catre reprezentantii Manpower Romania si de catre terti.
