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Looking for a new, exciting and fast-paced job in an expanding and competitive company? Then look no further! Apply today for your chance to work in a young and dynamic team in a truly multinational company.
Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of 6 million members in 41 countries.
Details on who we are here: www.toluna-group.com
To complete our team, based in Timisoara and support our growth in Europe, we are looking for a Jr. Technical Product Support.
The Jr. Technical Product Support's primary role is to strongly contribute to the creative vision of our products and help lead the day-to-day execution of the platform’s development. The ideal individual would have familiarity with software development of rich internet applications, social websites and tools.
Your main tasks will be to:
* work with first line support team to identify advanced client problems and advising on the solution;
* analyse application logs so to spot common trends and underlying problems;
* use internal task and issue tracking system to escalate more serious problems and work with engineering team to troubleshoot them;
* update self-help documents so that first line support can try to fix problems themselves;
* proactively find and troubleshoot faults and identify process improvements;
* provide pre-sales support and post-sales training;
* contribute to requirements gathering and quantification of market opportunities;
Your abilities need to be:
* degree in Engineering or similar technical degree.
* +2 years of technical support or product management or programming experience on Internet products is a big plus;
* knowledge of SQL, experience with Java programming, HTML/Javascript/CSS, advanced user of Linux;
* excellent written and verbal communication skills in English, including the ability to effectively communicate complex issues to both technical and non-technical users;
* excellent analytical and problem solving skills;
* attention to detail, while having comfort with ambiguity;
* strong organizational skills, with the ability to manage different groups and personalities to achieve consensus;
* user interface design experience including user analysis and information architecture.
What we offer:
* training opportunities and career development plan;
* competitive financial package: salary, performance bonus, meal tickets and sport allowance;
* exceptional office comfort: top office facilities and equipment, central building office;
* private medical plan insurance.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
