10-06-2013 | EXPIRA LA 10-07-2013
Job expirat
This function is responsible for monitoring & surveillance; event and incident management and first line incident resolution; and initiating the incident management process during major outages. Verify and monitor access to customer locations and devices. Monitor planned works and preventative maintenance activities
Responsibilities:
- Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems.
- Identify service degradations associated with network events and incidents; assess business impact, isolate root causes, and initiate corrective actions. Coordinate Services activities to deliver corrective equipment and site maintenance based on the severity or type of event.
- Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.
- Good French Knowledge - B1/B2
- Good English Knowledge
- Microsoft Office
- Ability to work with computer
- Basic Telecom Knowledge
- Technical studies - in progress
Young & Dynamic International Team
International Work Environment
Professional Development Opportunities
Competitive Salaries & Benefits
Health & Wellness
Meal tickets
The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centres of research and innovation in communications technology.
With operations in more than 130 countries and one of the most experienced global services organizations in the industry, Alcatel-Lucent is a local partner with global reach.
The Company achieved revenues of Euro 16 billion in 2010 and is incorporated in France and headquartered in Paris
