Job expirat
• Manage the support forums, either answering customer questions directly or bringing in an appropriate member of the core development team when you cannot.
• Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission.
• Testing bug reports locally and logging in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate.
• Pre-release QA testing — literally, just banging on the plugins to see what you can break and logging that accordingly.
• Reviewing all the social media channels for relevant discussions and engaging in the conversation.
• Helping run regular user testing sessions, gather feedback from the forums, and be the voice of the community
• Creating hacks and snippets to solve one off problems.
• Creating tutorials, documentation, screen casts and other forums of materials to help guide people to success.
• Worked before with WordPress (you installed WordPress, created a site or maybe themes);
• Understands how PHP works and experimented with it before;
• Are willing to learn PHP and expand your technical skills;
• Is knowledgeable in CSS, jQuery, JS;
• Did support before, even if not technical and really liked it;
• Communicates easily, likes being in contact with other people and is open to learn and develop herself or himself;
• Has great written and verbal English skills;
• Thinks problem solving is exciting;
• Has a self-driven work ethic and is a self-starter who loves taking initiative and seeing things through to completion.
• Competitive salary, based on your experience, skill set and location;
• We only work 4 days / week (Fridays off unless there’s a national Holiday that week);
• Flexibility regarding the work location;
• A great and inspiring group of people to work with;
• Lots of vacation time. Two weeks for Christmas, one for Easter + summer Holiday (also we’re quite flexible throughout the year if you need time off);
www.cozmoslabs.com
We are the Cozmoslabs.com team and we build software products, like Profile Builder and WordPress Creation Kit.
As our plugins are doing really well and we’ve got others in the works, we are growing our team and are looking for a Happiness Engineer that will offer technical support to our clients.
