Job expirat
A central resource for HR support, the EMEA HR Service Center provides high-quality, timely and consistent HR service to employees across Europe,Middle Eastand Africa (EMEA). Our centralized model ensures quick, accurate and confidential resolution of issues, and escalation to a subject matter expert when required.
HRSSC is looking for a unique go-getter individual to join us as EB Suite Global Administrator / Support.
The EB Suite Global Administrator / Support performs activities in the HR Shared Service Centre (HRSSC), offering tool support to all the regional HRSSC.
Responsibilities
Account Administration
Releases planning, tests and communication (patches, other changes) in relation with IT
Technical support (connection with IT and external vendor)
Application Training
Enhancement functional analysis, specifications, setup, tests in close collaboration with the process owner
Reporting design and development
Identifies performance indicators and monitors agents activity
Identifies performance improving action points
Must be a self starter and able to identify key areas of process improvements as well as identify solutions to a complex process.
Experience:
Similar professional experience in a support position is a plus
Active engagement in analyzing performance reports and indicators
Job Requirements:
Technical University degree
HTML, JavaScript, C/C++, MySQL knowledge
Very good command of English
Skills:
Customer centricity
Assertive, highly adaptable, organized, oriented towards the details, and with a mind set oriented towards trouble shooting
Excellent communication skills
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
