13-06-2016 | EXPIRA LA 13-07-2016
Job expirat
• Respond promptly to members inquiries, handle them in order to resolve their complaints;
• Obtain and evaluate all relevant information to handle inquiries and complaints;
• Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met ( track and route problems and requests and document resolutions);
• Direct requests and unresolved issues to the designated resource;
• Attention to detail in order to proactively identify and escalate any situation requiring urgent attention;
• Perform thorough user account & activity verifications ( in the database/tools and on the site);
• Perform end user testing of panel websites and report findings to the appropriate persons;
• Provide feedback insights gained from community monitoring, members reports and your verifications;
• Research, coordinate and escalate fraud checks within members groups as needed;
• Keep the Team Leader up-to-date on major user activity trends and issues observed;
• Ensure the fulfilment of service requirements set by the Team Leader and the Department Executive;
• Prepare activity reports;
• Maintain and improve TOLUNA Service quality standards.
• Proficiency in English and Italian language;
• Studies related to foreign languages or a graduate with proficient linguistic skills;
• Competence in Microsoft Office and ability to learn new computer applications;
• A proactive approach to problem resolution;
• Organization and prioritization skills;
• Understanding of popular social networks/online community platforms – design, functionality, users;
• Empathetic, able to handle conflict and pressure;
• Creativity; attention to details and communication skills are highly appreciated;
• Customer service orientation, adaptability and positivity.
• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
• Private medical plan insurance;
• Exceptional office comfort: top office facilities and equipment, central building office.
Welcome to our innovative team of professionals in online market research!
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
