Community Manager - German language

Toluna Romania

09-02-2015 | EXPIRA LA 11-03-2015

Job expirat

RESPONSABILITATI

Looking for a new, exciting and fast-paced job in an expanding and competitive company? Then look no further! Apply today for your chance to work in a young and dynamic team in a truly multinational company.

Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of 6 million members in 41 countries. Details on who we are here: www.toluna-group.com

To complete our team, based in Timisoara and support our growth in Europe, we are looking for a Community Manager.
The Community Manager's main role will be to respond to and troubleshoot member issues in order to achieve an optimized member experience and increased survey completion rate across all panels.

Your main tasks will be to:
Respond to panelist e-mails, resolve panelist problems and escalate any issues to the appropriate internal personnel and teams;
Perform user testing of panel websites and report findings to appropriate persons;
Perform and coordinate fraud checks within our panels;


CERINTE

You have graduated from University (preferably with focus on linguistics and literature or graduates with proficient language skills;) or you already have work experience in the market research environment.
Mandatory excellent level of English and German (spoken and written);
Competence in Microsoft Office and ability to learn new computer applications;
A proactive approach to problem resolution;
Excellent organizational, time-management and prioritization skills.


BENEFICII OFERITE

Training opportunities and career development plan;
Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
Exceptional office comfort: top office facilities and equipment, central building office;
Private medical insurance plan.


DESCRIEREA FIRMEI

Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.

With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.

Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com