Job expirat
Homee is reinventing the way millennials furnish their space!
The furniture market is a billion dollar business that has largely gone untouched by technology. We are disrupting the interior design industry by making the process completely mobile. Our app allows us to provide users with a free curated personalized living spaces by designing according to their taste simply by chat messaging.
Culture is a huge part of the Homee team’s success. We have built an environment where each and every member of our team is contributing to the growth and development of our service and our brand. We are positive, problem solvers, adaptable to change and solution oriented!
We are looking for upbeat, energized, personable individuals who are great at communicating and have an interest in style, design and sales!
As a Chat Support Specialist, you will convert new mobile app users into paying clients by creating the relationship, understanding their furnishing needs and acknowledging their unique style to become the Homee Expert they can rely on to help create their space design concepts and assist them in purchasing their furnishings.
The crux of this role is converting customers from chatting to buying. You will make sure the clients are always answered, engaged, and most of all happy!
This is a high visibility role in a growing company with opportunities to grow your career professionally into a leadership role or with training, becoming a Global Design Specialist.
Mission:
• Help users navigate through the Homee app.
• Assist users in their room designs by working with Homee Designers and guiding users towards products that fit their style, budget and work in spaces based on space planning guidelines.
• Inform users about their shopping options by providing them product details such as dimension, fabric, color, assembly requirements and other relevant information such as product reviews.
• Provide customer service such as order processing, shipping, returns, exchanges, price matching, refunds, delivery options and assembly services via chat and email.
• Collect data through user surveys
Qualified candidates will show their attention to detail by completing the sentence "Homee sounds FUN because ...." as the opening sentence in their cover letter.
Should you be interested to apply for the job, the screening process is:
Step 1. Candidate answers prescreen questionnaire
Step 2. Video interview via Skype and mock chat using Google Hangouts
Step 3. Assessments and test project
Step 4. Final interview
Step 5. Hiring decision
If you are interested to applyplease:
1. Send us a copy of your updated resume to elena [at] imaginework.com
2. Answer this short prescreen questionnaire: https://homee.typeform.com/to/v0tGQv
Thanks!
Qualified candidates will have the following competencies:
• Outstanding written and oral English communication skills
• Sense of humor; people person that has a passion for exceeding expectations
• Creative with a sense of style or passion for design
• Technical savvy, active user of text, chat and social platforms
• Efficient and detail oriented
• Ability to juggle many things at one time
• Eagerness to learn!
Nice to have:
• Background in Design / Sales / Marketing
• Experience working in Customer Service or Retail
Technology Requirements:
• Windows 7 – Windows 10
• Mac OS X 10.9 (Mavericks) – 10.11 (El Capitan)
• 1024x768 or higher screen resolution for optimal viewing
• Latest versions of Google Chrome, Firefox or Safari browser (Not dev/beta builds)
• Working webcam and microphone/speakers or a headset
• Wired Internet Connection with Minimum of 1.5 mbps download and 0.5 mbps upload
The future of Digital Revolution has finally come and brings with it, the future of work. More than ever, globally distributed teams are contributing to a significant amount of success in the business world.
imagineWork offers solutions for effectively building and scaling remote teams and provides tools that simplify the global workforce ecosystem.
We are a team of human potential experts focused on helping companies who are ready to optimize their investment in staff, remote teams, micro-tasking and hybrid models by creating value through people and imagination.