Job expirat
1.0 Basic Functions:
The Assistant Stateroom Steward/ess is responsible for ensuring quality housekeeping service
and high standards of cleanliness in all areas, as per company guidelines. The Assistant
Stateroom Steward/ess will be assigned to a Stateroom Steward/ess. The Assistant Stateroom
Steward/ess has a combined role in staterooms and public areas.
2.0 Responsibility and authority:
He/she will be responsible for:
• Adhere to company standards regarding dress and appearance (Carnival Look Book).
• Extend appropriate greetings to all guests at every opportunity.
• Apply hospitality standards at all times in guest and crew areas.
• Follow all safety regulations (boat drills, lifejacket issues etc) during the course of duty.
• Adhere to all occupational safety instructions and be aware of surroundings while performing
duties to ensure a safe working and guest environment.
• Follow all environmental, USPH and SMS procedures during the course of duty.
• Adhere to all safety and operational instructions regarding handling chemicals.
• Advise any guest challenges immediately to Housekeeping Management.
• Report and follow up on all maintenance issues with the Assistant Housekeeping Manager.
• Make sure to be introduced to all guests by the Stateroom Steward/ess.
• Make sure all staterooms are serviced twice a day to the cleaning and set-up standard required.
• Respond to all guest requests in a timely manner.
• Ensure balconies and furniture are kept clean (where applicable).
• Ensure hallway/corridor and steward lockers are maintained clean and tidy at all times.
• Ensure carpets in cabins and hallways/corridors are maintained clean by daily spotting and reporting.
• Ensure that all equipment is properly cared for, cleaned and stored correctly.
• Ensure that food service items are removed from the staterooms promptly and returned to the
appropriate area. Under no circumstances should they be stored on the carpet.
• Ensure timely delivery of collected liquor, tour tickets and other stateroom deliveries with the
Stateroom Steward/ess.
• Be able to provide fun & memorable vacations to our guests consistently each week.
• Adhere to CCL environmental towel hanger policy.
• Adhere to CCL amenity basket program.
• Assist with administration of departmental paperwork and report procedures.
• Assist with luggage delivery and related duties as instructed.
• Coverage of Stateroom services as required as part of ongoing training.
The Stateroom Steward/ess has overall responsibility for the section and as the immediate
supervisor is responsible for training in all areas of stateroom procedures.
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C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
