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• Ensuring internal communication within the team, holding team meetings, keeping team up-to-date with the project details;
• Ensuring planning, schedules, breaks, code of conduct etc are respected by team members;
• Evaluating and developing team members through remote and side by side call quality monitoring;
• Performing one on ones with technical support staff;
• Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role;
• Acting as a single point of contact for client issues;
• Ensuring procedures are followed in accordance with Stefanini TechTeam quality standards and work instructions;
• Ensuring organization on the floor in order to get the right person in the right place at the right time;
• Identify and implement process improvement initiatives in conjunction with manager and team;
• Standing in for supervisor within agreed scope of delegated authority on specific subjects.
• English language proficiency ;
• Minimum 2 years experience in a people management role;
• Previous experience in a similar function with a support center environment is highly desirable;
• Excellent oral and written communication skills;
• Good knowledge of the MS Office package;
• Previous reporting skills experience;
• Adaptability in a fast-paced multinational environment;
• Tailored training courses - initial and ongoing;
• Attractive work environment within a dynamic team;
• Interesting wage conditions based on personal achievements;
• Career advancement opportunities within a multinational corporation.
Stefanini TechTeam is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini TechTeam’s main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ 1000 employees in EMEA serving a wide range of well known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.
JOIN OUR TEAM TODAY!
Stefanini TechTeam has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini TechTeam is the right fit for you.
Visit us today at http://www.techteam.com/careers
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