SERVICE DELIVERY TECHNICIAN

Grafton Recruitment

05-06-2013 | EXPIRA LA 05-07-2013

Job expirat

RESPONSABILITATI

Ensures that customer promise times are met within set timescales and to agreed standards;
Performs new/MOD configuration of services;
Understands and effectively utilises all systems, XNG, OHS, ITSM, XTRAC and APT;
Network and switches configuration on all technologies, TDM & VoIP, including Nortel DMS, Siemens EWSD and IP based switches including SONUS GSX and PSX media gateway and voice switches;
Works with TAC and other departments to resolve issues;
Taking part in testing and roll out of new technologies.


CERINTE

More than 3 years experience in a similar position;
Understanding and proven experience of TDM Voice and VoIP;
Proven experience of working with vendors, including Nortel, Siemens and Sonus;
Previous experience of liaising with internal teams and third party vendors regarding group responsibilities;
Very good communication skills in English and one of the following languages: German, French, Spanish, Italian.


BENEFICII OFERITE

In return company offers the prospect of working with the leading player in its industry that matches your ambitions to grow and succeed along with a motivating salary package related to your ability.


DESCRIEREA FIRMEI

Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.