Customer Support Agent with German and English

Stefanini TechTeam

24-09-2015 | EXPIRA LA 24-10-2015

POSTURI DISPONIBILE

NIVEL EXPERIENTA
Fara experienta
Sub 6 luni
6 - 12 luni

TIP CONTRACT

TARA
ROMANIA

LOCALITATE


DOMENIU
Customer service / call center
IT Hardware
IT Software
IT&C

NIVEL STUDII
Liceu

NIVEL SALARIAL
Confidential

Job suspendat de catre administratorul site-ului

RESPONSABILITATI

The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will file customer calls, troubleshoot, document and solve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
Main responsibilities will include:
* providing support for IT queries on MS Office package and specific corporate software;
* Windows troubleshooting;
* networking and server monitoring.

CERINTE

* German and English proficiency;
* Familiarity with PC components in regards to functions and performances;
* Knowledge of Win2000 and WinXP;
* Good command of MS Office package;
* Knowledge of networking is a plus;
* Strong analytical, technical, problem solving and organizational skills;
* Process and procedure oriented;* Strong written and oral communication skills;
* Team player, self motivated, organized, detail oriented and able to handle changing priorities;
* Able to communicate problems/issues to customers in a non-technical manner.

DESCRIEREA FIRMEI

Stefanini TechTeam is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini TechTeam’s main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ 1000 employees in EMEA serving a wide range of well known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings.

JOIN OUR TEAM TODAY!

Stefanini TechTeam has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you.
Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if Stefanini TechTeam is the right fit for you.

Visit us today at http://www.techteam.com/careers