Field Installations Engineer

GuestTek

21-10-2016 | EXPIRA LA 23-10-2016

Job expirat

RESPONSABILITATI

JOB DUTIES:
• Good knowledge of installing Cat5/6, fibre cabling
• Proven record of carrying out structured cabling surveying to business premises
• Carry out installation tasks as directed by the Project Manager
• Install, configure and troubleshoot networking hardware and software on customer premises
• Lead installations at customer sites, ensure daily install progress and updates to the project Manager and Technical Deployment Engineer
• Escalate and track any installation issues to minimize their impact
• Perform hotel staff training
• Complete all configuration and documentation accurately and on time
• Support the field service team by carrying out site surveys, break/fix service calls and conference set-up/support
• Provide remote troubleshooting and break fix to existing customer sites
• Provide a high level of customer care representing Guest-Tek at customer sites, ensuring customer issues are resolved within SLAs to deliver customer satisfaction with Guest-Tek products and services

WORKING CONDITIONS:
· This position requires extensive travel around EMEA region with most of the time being spent at customer sites
· Home-based job
· Installation and conference work may also involve some unsocial working hours, including early morning travel, out of hours support and weekend work/travel
· This position can be very demanding, both physically and mentally. You must be able to work in a fast paced environment to tight deadlines and able to take and give instruction to/from team members
· For this position there is a 3-months probationary period in effect after which time a performance review will be carried out
· 24-months contract with possibility to extend


CERINTE

EXPERIENCE & EDUCATION:
• Fluent English (verbal and written), fluency in additional European languages advantageous
• Experience of installing data cabling, termination and data racks
• Knowledge of Ethernet networks and able to follow network Diagrams
• Good working knowledge of Linux operating systems and server hardware
• Knowledge of configuring switches (HP & Cisco) and Wi-Fi hardware (Ruckus, Cisco, HP, Motorola)
• Ability to operate as a lone worker or as part of a team
• Familiarity with ELFIQ & Juniper is beneficial
• Good understanding of cabling standards and fire regulations
• Knowledge of Microsoft Office products (Word, Visio, Excel)
• Any technical qualifications are advantageous

PERSONAL ATTRIBUTES:
· A trustworthy individual able to work independently with limited supervision and as a team member
· Proven analytical skills with excellent problem-solving attitude and the ability to resolve technical issues
· Candidate must have excellent communication, documentation and troubleshooting skills
· Must have valid Passport and be legally entitled to travel and work overseas
· A European driving license


DESCRIEREA FIRMEI

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry's most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels. We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.