Job expirat
If you were working for us, here are some of the things you would have done last
week:
● Reviewed the status updates of 14 clients on a daily basis
● Created 2 new client folders and status update sheets
● Invited the clients to those sheets and showed them how they’re going to be used
● Reminded our marketing team of 3 task that was assigned 2 weeks ago
● Created and assigned 9 new tasks spread between the marketing and dev teams
● Asked 2 team members for status updates on 7 clients
● Responded to 12 queries from 5 clients
● Held 4 weekly update calls with top-tier clients
● Filled in your Status Updates GSheet 5 times
Here are some other things you might do:
● Plan surprises for client birthdays
● Ask clients for feedback on a regular basis
● Upsell and cross-sell clients
● Study how to become the best customer success manager, ever
Your English is impeccable; there’s no way around this one -- it’s a must. You’re the type of
person who loves making the right connections and making sure everything gets done, on time
and with a high standard of quality. When you say “I’ll take care of it” we know it’ll be done
well. You find and learn everything you need to excel within your role. You get excited when
projects work out the way they should and when everyone’s happy, informed, and productive.
