Job expirat
The role
The Inbound role is the primary interface within the business between new and existing customers and our sales and business support organisations. The role is the first point of contact through inbound contact details on Xerox.co.uk
- Receiving leads and queries for Direct and Indirect sales and business support organisations via telephone, email, Live Chat via the web or Web Portal
- Effective distribution of leads or queries in a timely manner to the relevant sales person or business organisation
- Entering all sales leads into management portal
Responsibilities
• Professional and effective handling of telephone, email and web leads including capturing customer name, address, contact details and requirements
• Ensuring that all lead details are directed to the correct sales person
• Ensure all leads are correctly entered into the portal
• Professional and effective handling of telephone, email and web queries including capturing customer name, address, contact details and the nature of the query
• Ensuring the query details are directed to the correct business support organisation
• Professional telephone manner and written communication
• English as a spoken and written language
• Working knowledge of Microsoft Office
• Team oriented both within Inbound and the extended Xerox Community
• Work effectively under pressure through the prioritisation of tasks
• High external focus ensuring the customer is effectively assisted and ultimately satisfied
• Self-motivated and able to work independently
• Able to work to deadlines
• Willing to receive and offer constructive feedback
• Confident with all aspects of day-to-day use of PC systems and peripherals
• Has a sound knowledge of security measures and able to troubleshoot problems
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
