Sales Assistant

Language Trainers

23-06-2011 | EXPIRA LA 23-07-2011

Job expirat

RESPONSABILITATI

The Lovlan Group requires a Customer Services/Sales Assistant with excellent skills in English, to provide support to our growing team in the UK, Europe, Australia, Canada and USA.

The job will require remote work (i.e. working from home) and the successful applicant will be working under direct supervision from our headquarters in the UK. You will need to possess a very good command of the English language. You will also need to be highly organised, have an excellent telephone manner and a good command of Microsoft Office Suite. The job requires access to a computer and good broadband internet connection. Willingness to work flexible hours, especially early mornings/late evenings would be an advantage.

Responsibilities

 Generating sales (against the weekly/monthly targets set by the management).

 Responding to client enquiries by email & phone within company policy timescales.

 Preparing quotations primarily for but not exclusively corporate clients (incl: advising clients on our range of courses with the aid of our academic advisor, negotiating payments) up to 50 quotations per day.

 Carrying out follow ups of enquiries and quotes in accordance with company policy, up to 50 follow ups per day.

 Promoting company services to teachers.

 Organising paperwork with the client (contracts, invoices etc).

 Coordinating the work with Relationship Management/Course organisation department.

 Be up-to-date and knowledgeable on company products and the extent to which products can be tailored to the client’s requirements. Successful candidate will require to proactively familiarise themselves with new offers and suggest them to the potential clients.

 Contacting potential clients and proactively offer language services through means such as cold calling.

 Actively suggest sales & marketing initiatives and participate in company projects.

 Conduct product price revision on a quarterly basis and compare with competitors.

 Monitoring of a designated market (determined by General Manager).

 Reporting to management on a daily basis.

 Liaising with headquarters, sales & team on a daily basis via Skype, MSN Messenger and email.

Hours/Holidays: Monday to Friday 3pm-11.30pm UK time, one hour for lunch, 31 days paid holiday (including public holidays)
Trial period: 6 months

If you are interested in joining a growing company, and feel confident that you can work well remotely, please send your CV and a cover letter only in English to Gabriela Pascuali at gabriela@languagetrainers.com (please include the following subject line: Sales Assistant).


CERINTE

Requirements/Essential Criteria

Skills:
Fluent spoken/written English and preferably speak at least one other language. French will be a plus.
Excellent phone manner
Excellent PC (Microsoft Office & internet) skills
Strong organisational skills
Capable of analysis and good attention to detail


Knowledge and experience:
Proven customer service experience (at least 18 months)
Proven sales experience (at least 24 months)
Experienced in marketing (at least 12 months)
University degree
Administrative experience (at least 12 months)

Behavioural competencies:
Customer service orientation
Flexibility
Team working
Ability to work under pressure and deliver results

Desirable:
Have experience working in educational environment
Experience working in an international team


BENEFICII OFERITE

700 USD as salary plus sales comission


DESCRIEREA FIRMEI

Language Trainers provides individually-tailored language training on a one-on-one or small group basis to busy people who need language skills for business, family and travel needs.