Network Support Engineer
- - Principal Accountabilities:
-Design, deploy and manage LANs, WANs, and wireless networks, including routers, hubs, switches, Firewalls, and other hardware while adhering to design standards from the global network team
-Configure a reliable network that is in line with service level agreements
-Maximise network availability and performance through monitoring, troubleshooting network problems and outages, scheduling upgrades and collaborating with global network architects on network optimization
-Develop and implement policies and procedures, for network administration, usage, and disaster recovery
-Secure network system by establishing and enforcing global access control policies
-Support resolution and root cause analysis of all network incidents and problems. This includes network services provided through 3rd party vendors. (e.g Internet)
-Participate in regular network health check and ensure all network devices are patched to appropriate operating system levels.
-Upgrade and replace network hardware in advance of end of life
-Support DNS, DHCP, Firewalls, Intruder Prevention systems and Proxy devices in line with MetLife’s IT security policy
-Configuration and management of MetLife’s VOIP solution
-Work with project management team to understand project plans and scope for assigned role on engagement .
Key skills for this role:
Must be really strong across: